reception • publisher Tauner | number of pages 271

Authors: Peter Wölfl, Thomas Merl, Ernst Khom et al. "Professional front office management" is one of the guarantors of success for modern hotel businesses. From the first "guest contact" to the departure, service to the guest is very important. And today, every tourist expert knows that there is a lot in our service society today to satisfy our guests. What is needed to ensure that the guest feels optimally cared for is found in this comprehensive technical booklet, which for the first time covers the entire front-office area with its many tasks, from a brief overview of tourism, guests and guest groups to communication and staff to an extensive operational procedure with all activities at the reception. The authors place special value on the promotion of the consciousness of own responsibility of the coworkers in the service of the guest the term "service" goes thereby far beyond its past meaning, because responsibility the guest and the Taking over the company is a challenge whose fruits will eventually be harvested together. To be released in April 2007 This title has not yet been released. Order now and you will receive your copy on time for the release date. 271 pages 3rd edition 2013 hardcover, 275 x 210mm Trauner Verlag ISBN: 978-399033-124-