Modernes Housekeeping-Management • publisher Matthaes | number of pages 344

Author: Edgar E. Schaetzing Successful planning, organization and control Hardly any management segment in the hotel industry has been neglected in the past like housekeeping. In addition, today the organizational structure of a modern hotel places ever more complex demands on the executive housekeeper: as manager of a department that is enormously important for guest satisfaction, he bears a great responsibility. Not only in the planning and analysis of personnel costs, but also in the leadership of the management business knowledge is required. The textbook covers all areas of responsibility of the housekeeper - from personnel planning to the use of workflow analyzes to budgeting and cost control. One focus is on the important topics of outsourcing, employee management and employee training. Numerous checklists and forms complete the presentation and can be used effectively in everyday working life. 344 pages 2nd edition 2010 Hardcover, 245 x 170mm ISBN: 978-3-87515-516-7