Success factor quality management in kitchens • publisher Matthaes | number of pages 212

Authors: Jens Wetterau, Margit Schade, Ulrich Fladung A Practical Guide to DIN EN ISO 9001: 2000 The competition between kitchens has worsened considerably. Responsible for this are, in particular, increased demands on the quality and affordability of the services offered. In this difficult environment, quality assurance and cost reduction are the key factors to survive in the marketplace. The design, introduction and certification of a quality management system is the decisive instrument for ensuring quality and reducing costs. With the book Success Factor Quality Management in Kitchens, the authors show executives and employees of individual, community and system catering specific practical options for action on how a quality management system according to DIN EN ISO 9001: 2000 can best be implemented in kitchens. The book and an accompanying CD-ROM serve as a guide to systematically and successfully operate quality management in order to ensure the long-term competitiveness and thus the survival of a kitchen. 212 pages 1st edition 2005 Hardcover, 240 x 170mm ISBN: 978-3-87515-502-0