What guests want • publisher Matthaes | number of pages 192

Authors: Maria Th. Radinger, Lis Droste • the handbook for contemporary manners in the hotel and catering industry - respectful communication with guests, staff and colleagues • a must-have for all who work in tourism businesses, but also for technical schools • Useful tips for the professional life. Each topic is prepared practice-oriented • Professional handling of guests, correct behavior in complaints, spa etiquette ... Help and advice on these and many other topics give employees security in acting and acting 192 pages 1st edition 2013 Softcover, 240 x 170mm Matthaes Verlag ISBN : 978-3-87515-085-8 Awarded the GAD Silver Medal