Profitable Service • publisher Matthaes | number of pages 246

Authors: Ulla Thombansen, Christine Possler Successful management of service quality Service is on everyone's lips and therefore an issue for every provider, whether in the catering or other service sectors. Who wants to offer good service, must develop very individual and original strategies, if he wants to meet the ever increasing demands of the customers. Based on the theoretical basics, this manual shows how service is "ticking" today. The authors have developed numerous practice-oriented ideas from their many years of consulting and training work in various service sectors and specially packed them: six protagonists from all sectors of the industry tell, advise and search for solutions. Concrete. Practice. Entertaining. A must for every service practitioner. 246 pages 1st edition 2008 hardcover, 215 x 148mm ISBN: 978-3-87515-509-9