Instructions for use Guest • publisher Matthaes | 6 CDs

Author: Frank Simmeth HÖRBUCH on 6 CDs, total running time 435 min. The bestseller by Frank Simmeth now available as an audiobook on 6 CDs - read by the author. Everything you need to know about guests and customers ... This audiobook answers to the question of what guests really want and how to meet the modern needs of the service industry. Because who wants to be successful in gastronomy and hotel industry today, has to be almost a bit of a psychologist. To become that, it is important to understand and practice the factors that drive long-term success in communicating with guests. Frank Simmeth teaches in a humorous and understandable way the psychological background for working with guests and customers. It shows effective ways on how this can be used in everyday life and explains how to actually inspire guests, binds to them and also increases the sales with ease. The guest manual - a must for all restaurateurs, executives and employees. 1st Edition 2013 Jewelcase, 125 x 142mm Matthaes Verlag ISBN: 978-3-87515-092-6