Service-Check • publisher Matthaes | number of pages 160

Authors: Christine Possler, Ulla Thombansen Who needs a book about service? What can you do wrong here if you are friendly and have a good product? More than most think! Therefore, the experienced authors Christine Possler and Ulla Thombansen start exactly here and answer these questions in their book "Service Check Gastronomy & Hotel Industry" on the basis of numerous illustrative examples and concrete situations from practice. For the five areas of contact, consultation, sales, satisfaction and commitment, in which guests experience service, they describe possible pitfalls and important principles of success. Each practical example leads to service tips with concrete solutions. Clear checklists facilitate their implementation. Thus, the book is aimed at executives and professionals from small and medium-sized catering establishments and hotels that put their service to the test and put every tip directly into their daily work: because it is easy to understand, often requires little effort but above all - because it works and ultimately lets the cashier ring louder! Awarded the silver medal of the GAD. 160 pages 1st edition 2011 Softcover, 240 x 170mm ISBN: 978-3-87515-056-8