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Helpdesk

Frequently Asked Questions

What can I do when a product is out of stock?

Please click on the "Notify me when it is available again" button next to the product, and then trigger the sending of the suggested email (you must have a customer account and be logged in to use this feature). After the article is available again, you will automatically receive a notification by email. If you do not have a customer account please send us an email with the order number of the article to info@intergastro.com.

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How much shipping costs do you charge?

The shipping costs are 8.95 (plus VAT). Further information about island surcharges, express shipping etc. can be found <a href=" /delivery-cms-page.pickup">here</a>.

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Can I place an order by telephone or fax?

Yes, you can also send us your order as follows:



By email:

Please send us your order to info@intergastro.com

In the shopping cart you still have the possibility to send us your order directly by email. Please click on the option "Send shopping cart by email". After we have received your order, you will receive an order confirmation within our business hours (on workdays from 8.00 to 17.00).



By telephone:

You can also place your order by phone during our business hours (on workdays from 8.00 am to 5.00 pm) under ++49-(0)231-286590. Please have your customer number ready. If you are ordering for the first time, please send your order via store, email or fax.

By fax:

Please send your fax order to ++49-(0)231-28659-20. Furthermore you have the possibility to print out the shopping cart as .pdf. You are welcome to print this .pdf and provide us with your company data and fax it to us. After we have received your order you will receive an order confirmation within our business hours (on workdays from 8.00 to 17.00 o'clock).

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How do I redeem a gift card or certificate?

You have the possibility to enter a gift card (GiftCardNumber) or a gift voucher (GiftcardPin) in the shopping cart after logging in.

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Where can I find promo codes?

Action codes will be communicated to you by us, for example by newsletter or other advertising measures.

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My order has not arrived yet.

As soon as the goods have been handed over to the carrier (DPD, DHL or forwarding agent) you will receive a tracking link. Here you can check where your goods are at the moment. If you have not received a tracking link or if the goods have not yet been handed over to the carrier, please send us an email to info@intergastro.com. We will inform you about the whereabouts of your order as soon as possible.

Translated with www.DeepL.com/Translator (free version)

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I want to return a product from my last order.

Our offer is directed exclusively to tradesmen. In contrast to private purchases (B2C), the law does not provide for a right of return among traders (B2B). INTERGASTRO offers to take back the goods for a return fee of 5%-25% (based on the net value of the goods). The collection of the goods is organized by INTERGASTRO. The costs for the collection are already included in the return fee. The condition for taking back the goods is that they are unused and in their original packaging. Furthermore, the goods must be packed by the customer to ensure safe transport for return. Please note that not all products from our range can be taken back. Especially protective clothing and custom-made products are generally excluded from return. If you would like to return the goods, please send us an email to service@intergastro.com or call us during our business hours (weekdays 8.00 to 17.00) at ++49-(0)231-286590 to discuss the details of the return.

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I can't login to My Account.

Please check your username and password and try to log in again. If this fails, please use the option "Forgot your password?". After entering your username (your email) you will receive a message with instructions on how to reset your password. If this also fails, please call us at ++49-(0)231-286590 (weekdays 8.00 - 17.00 o'clock). We will then help you immediately.

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My address has changed.

You have the possibility to change your address after you have logged in. Please click on "my account" and then on "my organization" and then on "saved addresses". Here you can make all the necessary settings and, if necessary, also store additional delivery and/or billing addresses.

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How can I subscribe/unsubscribe to your newsletter?

To subscribe to the newsletter, simply enter your email address on our homepage under "Subscribe to Newsletter". You will receive further information and tips in the following. To unsubscribe from our newsletter you can simply use the unsubscribe link in the newsletter or send us a message to info@intergastro.com that you no longer wish to receive the newsletter. We will then unsubscribe you from the newsletter immediately. As soon as we have done so, you will receive a confirmation of registration.

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